Order Information
How to place an order?
You just need to Add whatever products you are interested in into your shopping cart. Then checkout. That's it.
 
How long does it usually take to process orders?
It normally takes us about 1-3 working days to prepare your goods after receiving your order and payment, if large order, it will take 5-7 working days to prepare. However, if some goods in your order are out of stock, it takes some time for the factory to produce them. We will keep you updated with the status of your order and will email you if there are some goods are out of stock.
 
Do you have a minimum order quantity?
No, we do not have a minimum amount requirement. But each product has an individual minimum quantity requirement.
 
Can I make any changes to my order And how?
Yes. Just contact us send an email to support@happyjewelrysupplies.com if you want to make any change to your order including cancel or add items, change the delivery method etc. We will do it for you.
 
How can I know the status of my order?
You can check the status of your order from the “My Orders” of your account on our website. Our customer services representatives will also keep you updated with the status of your order by sending you emails. 
 
How do you deal with those temporarily unavailable items after I place an order?
For the goods unavailable temporarily, we will provide some similar products for you to choose replacements.
There are some other options if you don't like the products we choose for you.
A. You can choose replacement yourself and email us;
B. We can ship them to you with your next order when get them restocked;
C. We can send you these goods as soon as we get them ready.
D. We can refund you for these goods unavailable.
 
How much is the TOTAL cost I need to pay for my order?
You just need to pay us the goods cost plus the shipping cost from Hongkong China to your place.
 
How soon can I receive my order and how much will the freight cost be?
It depends largely on the size of your order and the means of shipment you choose. It normally takes about 2-4 working days to prepare for your order. You can also add the time for shipping which you can get the details from here.
 
How can I do If the products in my order are out of stock?
If we find any item, in your order, that is out-of-stock, we'll send an email to inform you for more information.
If you want to select more replacement exceeding the out-of-stock sum, you will need to pay the balance. 
 
About Ready Time
For handmade items, the ready time is about 2-3 working day normally. If sometimes the item may not be prepared within the ready time for some reason, we'll inform you to select replacement.