Shipping Information
General Information
We are located in HongKong, China, and we happily ship all over the world.

▶▶▶SHIPPING DATE: every MONDAY to FRIDAY(5 Times Per Week)(excluding weekends and holidays)

▶▶▶Large orders may take a little more time to proceed. But, Every orders shipped within 7 working days at most. 

▶▶▶DELIVERY TIME: We need 1-3 business days to ship your order, and arrives 2 - 4 weeks or more. 
Normally, It is possible not to receive them within 2 weeks (delivery time varies and affected by custom process & post office condition) If you don't receive within 45 days, please convo us.

▶▶▶All customs duty fees and taxes are the sole responsibility of the buyer. 

▶▶▶All items are securely packed with bubble-wrap or hard box.

▶▶▶PLEASE NOTE ! 
Orders are not considered "Lost" in transit until the following amount of time has passed:
International: 60 days past shipping date
International ITALY / Germany / France / Canada / Brazil / Argentina / Russia : 70 days past shipping date
 

How long does it take to ship my goods from HongKong to my country?

It depends on the delivery method you choose. 
All the express delivery methods take about 5-10 working days to arrive;  
DHL: 5-7 working day;
EMS: 10-12 working day; 
REGISTER AIR MAIL: 15-30 working days; 
 

Can you show me how you calculate shipping?

Please Sign In your HappyJewelrySupplies.com account, put items in your cart, and preview the shipping cost in the checkout process. You can also go back, change the items in your cart, and see how the prices change if you order more or fewer pieces.
 

Do you ship to PO Box?

The shipment via express delivery methods such as UPS, DHL, Fedex can not be sent to PO Box address. Register Airmail and EMS can be sent to PO Box address.
 

What shipping options are available to me?

We provide many kinds of delivery methods from HongKong China to worldwide.
The express methods: DHL, EMS, Local Courier
Postal Services such as EMS, AIR Mail Post
If you have your own forwarder or account of DHL, FEDEX. Just choose "pick up goods myself" as delivery method for your order and email us the detailed information about your forwarder or account to ship your goods out.
 

How can I trace my shipment?

Shipment via different shipping methods can be tracked from the following websites. We will also keep you updated with the status of your shipment after we ship goods out.
DHL: 
http://www.dhl.com/
FEDEX: http://www.fedex.com/hk_english/
EMS: http://www.ems.com.cn/english.html
Surface, Mail Post, AIR: http://www.17track.net/index_en.shtml

 

How do I save on shipping?

Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. In this case, the per-item shipping cost could be minimized. If you can wait a little longer, please choose the standard shipping method like Register Airmail, it will be much cheaper than Express shipping.
 

What if the goods arrive damaged?

If something is damaged during transit, please contact us with a photo of the problem item. Or if there has been a mistake on our part, please contact us as well, we will be more than happy to issue a resend, credit note or refund. 
(PS. Express shipping fee is nonrefundable.)
 

About the volumetric weight of your shipment

The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.
 
The volumetric weight is used only for express methods: DHL, UPS and FedEx.
We use The formula to calculate the volumetric weight of your shipment as follows:
length(cm)*width(cm)*height(cm)/ 5000 = Volumetric Weight
Eg. if your package weigh 20kg, but the package size is: 50cm long, 50cm wide and 50cm high, The volumetric weight is:
50X50X50/5000=25kg
When you select express method, your shipping fee will be calculated by 25kg.